At Garden Homes Realty, we stand behind the lawn mowers, riding tractors, zero-turn mowers, and outdoor power equipment parts and accessories we sell. This page explains how product warranties work, what they cover, and how to request a replacement or file a warranty claim. We want every order to arrive in great condition and perform exactly as expected.

Warranty Coverage

Every product we sell is genuine, authorized stock, and is backed by the warranty offered by its manufacturer or brand. Warranty terms are set by the manufacturer and vary by product, brand, and category. Coverage length, what is included, and any conditions depend on the specific item you purchased.

  • The applicable warranty is the one provided by the manufacturer of your equipment or part.
  • Warranty length and terms differ between mowers, tractors, zero-turn machines, and replacement parts and accessories.
  • Many products include documentation or a warranty card in the box; please keep it along with your order confirmation.
  • If you are unsure about the warranty that applies to a specific item, contact us before or after purchase and we will help you confirm the details.

What Is Covered / Not Covered

Manufacturer warranties are designed to protect you against problems caused by manufacturing defects, not against ordinary use or accidental damage. While exact terms vary by brand, the general principles below typically apply.

Generally covered:

  • Defects in materials or workmanship under normal, intended use.
  • Components that fail prematurely due to a manufacturing fault rather than wear.
  • Items that arrive damaged or non-functional out of the box (see “Replacements & Defective-on-Arrival Items” below).

Generally not covered:

  • Normal wear-and-tear items such as blades, belts, filters, spark plugs, and tires consumed through regular use.
  • Damage from misuse, abuse, accidents, neglect, or improper operation.
  • Damage from improper installation, modification, or use of non-approved parts.
  • Failure to follow the manufacturer’s maintenance, assembly, or operating instructions.
  • Cosmetic wear, weathering, rust, or damage from improper storage.
  • Damage caused by unauthorized repairs.

Because coverage depends on the brand, please refer to the warranty documentation included with your product or reach out to us for the specific terms.

How to Make a Warranty Claim

If you believe your product has a defect covered by its warranty, we are here to help guide you through the process. To get started, contact our support team and have the following ready:

  • Your order number from Garden Homes Realty.
  • The product name or model and a brief description of the issue.
  • Clear photos or a short video showing the problem, and where possible, the product label or serial number.
  • The approximate date the issue first appeared.

Once we receive your information, a real member of our team will review the details, confirm the applicable warranty terms, and walk you through the next steps. Depending on the manufacturer’s process, this may involve troubleshooting, a replacement part, a repair authorization, or coordination directly with the brand.

Replacements & Defective-on-Arrival Items

If your item arrives damaged, defective, or non-functional, please let us know promptly so we can make it right. We recommend inspecting your order as soon as it is delivered.

  • Report any damage or defect on arrival as soon as you can after delivery, with photos of the item and its packaging.
  • For a confirmed defective-on-arrival item, we will arrange a replacement of the same product whenever it is available, or work with you on an alternative resolution.
  • If a direct replacement is not available, we will discuss your options, which may include a comparable item or a refund in line with our Refund & Return Policy.
  • Please keep the original packaging until your claim is resolved, as it may be needed for inspection or return.

Relationship to Our Refund & Return Policy

Warranty claims and returns are handled differently, and it helps to know which applies to your situation.

  • A warranty claim covers manufacturing defects that appear during the manufacturer’s warranty period and is governed by the brand’s warranty terms.
  • A return applies when you simply want to send back an unused, resalable item. We offer 30-day hassle-free returns with no restocking fees, as described in our Refund & Return Policy.
  • Defective-on-arrival items may be eligible for both a replacement and a return remedy; we will help you choose the best path.

For full details on eligibility, timing, and how refunds are issued, please review our Refund & Return Policy. If you are not sure whether your situation is a warranty issue or a return, just contact us and we will point you in the right direction.

Contact Information

Our US-based support team is here to help with warranty questions, claims, and replacements.

  • Email: contact@gardenhomesrealty.com
  • Phone: +1 (502) 286-8728
  • Mailing Address: 4425 Martin Luther King Jr Way S, Unit 409, Seattle, WA 98108, USA

Business Hours

  • Monday–Saturday: 9:00 AM–6:00 PM (PT)
  • Sunday: Closed