Have a question before or after you order? The answers below cover the things our customers ask most. If you don’t see what you’re looking for, reach out using the contact details at the bottom of this page and a real member of our team will be glad to help.

When will I receive my items?

Most orders are prepared and handed to the carrier within 1 business day (Monday through Friday). After that, transit usually takes 1 to 3 business days for small and medium items. Larger oversized or freight pieces, such as riding tractors and zero-turn mowers, are scheduled and quoted separately, so delivery for those depends on the freight arrangement we confirm with you.

Where is my order and how do I track it?

As soon as your order ships, we email you a tracking number and a link so you can follow your package every step of the way. If your tracking hasn’t updated or you’re unsure about the status of an oversized delivery, contact us with your order number and we’ll look into it right away.

What payment methods do you accept?

We accept all major credit and debit cards. Every transaction runs through an encrypted, PCI-compliant checkout, so your card details are protected from the moment you enter them.

Do you ship internationally?

Not at this time. We currently ship to addresses within the United States only. We do not offer international shipping, so all orders must have a valid US delivery address.

How is shipping priced?

We offer FREE shipping on all US orders for small and medium items, with no minimum purchase required. Oversized and freight items are quoted separately because of their size and weight, and we’ll always confirm that cost with you before your order is finalized.

What is your return policy?

We stand behind every purchase with 30-day hassle-free returns and no restocking fees. To qualify, the item must be unused and in resalable condition. Simply reach out within 30 days of receiving your order and we’ll walk you through the process.

How do I exchange an item?

If you’d like a different model, size, or accessory, contact us with your order number and let us know what you’d prefer instead. As long as the original item is unused and resalable, we’ll help you arrange the exchange and get the correct product on its way to you.

What should I do if my item arrives damaged?

We’re sorry if that happens. Please contact us as soon as possible after delivery and include your order number along with a few photos of the damage and the packaging. We’ll make it right by arranging a replacement or another solution that works for you.

Do your products include a manufacturer warranty?

Yes. We sell genuine, authorized-stock equipment, so applicable products are covered by the standard warranty offered by their manufacturer. Warranty terms vary by brand and model, so if you’d like the specifics for a particular item before you buy, just ask and we’ll point you to the right information.

Who do I contact for help?

Our team is made up of real people, not bots. You can email us, call us during business hours, or write to our mailing address using the details below. We’re happy to answer questions about products, orders, shipping, returns, or anything else.

Contact Information

  • Email: contact@gardenhomesrealty.com
  • Phone: +1 (502) 286-8728
  • Mailing Address: 4425 Martin Luther King Jr Way S, Unit 409, Seattle, WA 98108, USA

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM (PT)
  • Sunday: Closed