This Billing Policy explains how Garden Homes Realty bills you when you place an order on gardenhomesrealty.com. By completing checkout, you agree to the billing practices described below. We aim to keep every charge clear, accurate, and easy to understand so you always know exactly what you are paying for.

How and When You Are Charged

All prices and charges on our website are listed and processed in U.S. Dollars (USD). When you place an order, our payment processor first performs an authorization to confirm that your card is valid and that sufficient funds are available. This authorization may appear as a pending charge on your account but is not a final payment.

The actual capture (the point at which money is collected) typically occurs when your order is confirmed and prepared for shipment. For most orders, authorization and capture happen close together, so you may see a single charge for the full order total. If a charge cannot be completed, your order will not be processed until valid payment is received.

You are responsible for keeping your billing details accurate and up to date, including the cardholder name, card number, expiration date, security code, and billing address. Incorrect or outdated information is one of the most common reasons a payment is declined.

Pricing & Charges

The price you pay is the product price shown at the time you complete your order, plus any applicable taxes. Please note the following:

  • Currency: All transactions are billed in U.S. Dollars (USD).
  • Shipping: We offer FREE shipping on all U.S. orders. Oversized or freight items may be quoted separately, and any such cost will be made clear before you are charged.
  • Sales tax: Applicable sales tax is calculated based on your shipping destination and is shown at checkout before you confirm your order.
  • Order total: The total displayed on the final checkout screen reflects the complete amount that will be charged to your payment method.

Prices and product availability may change over time, but the amount you agree to at checkout is the amount we will bill for that order. If a pricing error is identified before your order ships, we will contact you to confirm or cancel the order before any charge is finalized.

Order Confirmation

After you complete checkout, we will send an order confirmation email to the address you provided. This confirmation includes your order number, the items purchased, the amounts charged, applicable taxes, and your shipping details. We recommend keeping this email for your records.

An order confirmation indicates that we have received your order and your payment has been authorized. If you do not receive a confirmation email within a reasonable time, please check your spam or junk folder, and then contact us so we can verify your order status.

Failed or Declined Payments

If your payment is declined, your order will not be completed and no products will be shipped. Payments may be declined for a number of reasons, including:

  • Incorrect card number, expiration date, security code, or billing address;
  • Insufficient available funds or a card spending limit being reached;
  • An expired, suspended, or canceled card;
  • A hold or fraud-prevention flag placed by your bank or card issuer.

If a payment fails, please verify your billing details and try again, or use an alternate valid payment method. In some cases, you may need to contact your bank or card issuer directly, as they can decline or hold transactions for reasons outside our control. Any pending authorization from a declined attempt is typically released by your bank within a few business days.

Billing Accuracy and Questions

We are committed to billing you accurately. If you believe you have been charged incorrectly, see a charge you do not recognize, or have any question about an amount on your statement, please contact us. Our real-person support team will review your order and work with you to resolve any billing concern promptly.

Payment Security

All payments are processed through an encrypted, PCI-compliant checkout. We accept major credit and debit cards. Your full card details are handled by our secure payment processor, helping keep your sensitive information protected during every transaction.

Contact Information

If you have any questions about this Billing Policy or a specific charge, please reach out to us:

  • Email: contact@gardenhomesrealty.com
  • Phone: +1 (502) 286-8728
  • Address: Garden Homes Realty, 4425 Martin Luther King Jr Way S, Unit 409, Seattle, WA 98108, USA

Business Hours

  • Monday–Saturday: 9:00 AM–6:00 PM (PT)
  • Sunday: Closed