At Garden Homes Realty, we know that buying outdoor power equipment is an investment, and you deserve to know exactly what you are getting. As a US-based retailer, we are committed to offering authentic, brand-new products and providing the kind of straightforward, real-person support that helps you shop with confidence. This page explains how we source our equipment, what that means for you, and how to reach us if you ever have a question about authenticity.

Authentic Products Only

Every item we list is genuine and brand-new. We do not sell counterfeit, imitation, gray-market, or knockoff goods. Our lawn mowers, riding lawn tractors, zero-turn mowers, and outdoor power equipment parts and accessories are obtained through legitimate, established supply channels so that the product you receive is the same authentic equipment the manufacturer intended.

  • Genuine merchandise: All products are authentic and never refurbished, reconditioned, or used unless a listing specifically and clearly states otherwise.
  • Brand-new condition: Items ship factory-fresh in their original packaging, exactly as intended for first-time retail sale.
  • Legitimate sourcing: We work only with reputable, verified supply sources and do not deal in unauthorized or counterfeit stock.

If you ever receive an item that does not match its description, please contact us right away so we can make it right.

Manufacturer Warranties

Because our equipment is genuine and brand-new, eligible products carry the applicable manufacturer warranty that comes with that make and model. Warranty coverage, length, and terms are set by each manufacturer and vary by product, so we encourage you to review the documentation included with your equipment for the specifics that apply to your purchase.

For details on how warranties work alongside our own return process, including how to request help if a product arrives defective, please see our Warranty & Replacement page. If you are unsure whether a particular item includes a manufacturer warranty, reach out to us before you order and we will be glad to clarify.

How to Verify Authenticity or Ask a Question

We want you to feel certain about every purchase. If you would like to confirm the authenticity of an item, check the condition or warranty status of a specific model, or simply ask a question before you buy, our team is here to help. You can:

  • Contact our support team directly by email or phone using the details below, and a real person will respond during our business hours.
  • Inspect your equipment on arrival. Check that the packaging, model and serial information, and included documentation match the product you ordered.
  • Keep your records. Save your order confirmation and any manufacturer paperwork, as these are helpful if you ever need warranty support or want to verify a purchase.

If anything ever looks off, let us know promptly. We take authenticity seriously and will work with you to resolve any concern quickly and fairly.

Contact Information

Have a question about a product, an order, or authenticity? We are happy to help.

  • Email: contact@gardenhomesrealty.com
  • Phone: +1 (502) 286-8728
  • Mailing Address: Garden Homes Realty, 4425 Martin Luther King Jr Way S, Unit 409, Seattle, WA 98108, USA

Business Hours

  • Monday–Saturday: 9:00 AM–6:00 PM (PT)
  • Sunday: Closed