At Garden Homes Realty, protecting our customers and safeguarding their information is a responsibility we take seriously. We work hard to keep gardenhomesrealty.com, our checkout, and our customer data secure, and we welcome help from security researchers, customers, and the wider community in identifying anything that could put that security at risk. If you believe you have found a vulnerability in our website, or you suspect fraudulent activity involving our store, this page explains how to let us know.

Responsible Disclosure

If you have discovered a potential security vulnerability, a technical flaw, or any sign of suspected fraud connected to Garden Homes Realty, we ask that you report it to us privately so we can investigate and address it before any harm occurs.

To report a security concern, please email us at contact@gardenhomesrealty.com with as much detail as you can provide. We encourage responsible disclosure and ask that, while researching, you avoid actions that could damage our systems, disrupt service for other customers, access or modify data that does not belong to you, or violate the privacy of our customers and team.

  • Report only issues you have observed or can reasonably demonstrate.
  • Do not attempt to access, download, alter, or delete data belonging to other people.
  • Do not run automated attacks, denial-of-service tests, spam, or social-engineering campaigns against our staff or customers.
  • Give us a reasonable opportunity to investigate and respond before taking any further action.

What to Include in a Report

The more clearly you describe the issue, the faster we can verify and resolve it. When you contact us, please try to include the following where it applies:

  • A clear description of the vulnerability or suspicious activity you found.
  • The page, URL, or part of the store where you encountered it.
  • Step-by-step instructions to reproduce the issue, if possible.
  • The potential impact you believe it could have on customers or our store.
  • The date and approximate time you observed the issue.
  • Any relevant supporting details, such as screenshots or error messages.
  • A way for us to contact you for follow-up questions, if you are comfortable sharing it.

Please do not include sensitive personal information, full payment card numbers, or other confidential data in your report. A general description of the concern is enough for us to begin looking into it.

Our Commitment

When you submit a security report in good faith, here is what you can expect from Garden Homes Realty:

  • We will acknowledge your report and review the details you provide.
  • We will investigate the concern and work to confirm whether an issue exists.
  • We will take reasonable steps to fix any verified vulnerability and protect affected customers.
  • We will keep your report confidential and handle any information you share responsibly.
  • We will respond to you and, where appropriate, keep you informed about the status of your report.

We genuinely appreciate the time and effort of anyone who helps us keep our store and our customers safe.

Please Do Not Publicly Disclose Before We Fix the Issue

To protect our customers, we ask that you do not share, publish, or otherwise make a potential vulnerability public until we have had a reasonable chance to investigate and resolve it. Public disclosure before a fix is in place can expose customers to risk and give bad actors an opportunity to cause harm. Coordinating quietly with us first is the most responsible way to keep everyone protected, and we will work with you in good faith to address the issue promptly.

Contact Information

To report a security issue or ask a related question, please reach out to us:

  • Email: contact@gardenhomesrealty.com
  • Phone: +1 (502) 286-8728
  • Mailing Address: Garden Homes Realty, 4425 Martin Luther King Jr Way S, Unit 409, Seattle, WA 98108, USA

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM (PT)
  • Sunday: Closed

Security reports submitted by email outside of business hours will be reviewed as soon as we are able during the next business day.